Spencer-Oatey, Helen / Escritor Lazidou, Domna / Escritor
A truly impressive book! Its accessible and easy manner belies its sophistication, resting as it does on a rich foundation of serious scholarship skilfully distilled from linguistics, psychology, sociology and more. I was expecting to read the book from an academic perspective, but I kept finding myself making mental notes on how to deal with my own workplace problems, both as an employee and as a manager - where was this book when I first had to run a department!
Professor Jonathan Culpeper, Head of Department of Linguistics and English Language, Lancaster University
